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AI Lab ←

01 / Enquiry Router

See what happens when a customer enquiry arrives.

A new enquiry has just landed in Coastal & Co.’s inbox. See how AI can turn an unstructured message into useful business information.

Interactive simulation · Fictional data · No emails sent or tools connected

Coastal & Co. / Inbox

Catering enquiry for October event

From: Sarah · Brightline Consulting

Hi,

We’re planning a company event for around 80 people in Umhlanga on 17 October and are looking for catering.

We’d ideally like a mix of finger food and a light buffet. There will also be a few vegetarian guests.

Could you let me know whether you’re available and what information you need from us for a quote?

Thanks,
Sarah
Brightline Consulting

Organised information

From inbox to next step.

Ready to process

The useful details will appear here.
Start with the email on the left, or above on mobile.

What changed?

Without automation

  1. Enquiry received
  2. Read manually
  3. Copy details into spreadsheet/CRM
  4. Decide who handles it
  5. Check what information is missing
  6. Write acknowledgement
  7. Remember to follow up

With automation

  1. Enquiry received
  2. Details extracted automatically
  3. Lead updated
  4. Missing information identified
  5. Correct person alerted
  6. Response prepared

Could connect with

  • Gmail
  • Outlook
  • Google Sheets
  • HubSpot
  • Slack
  • Microsoft Teams

A tailored workflow could connect with tools like these, depending on the systems your business already uses.

What could this look like in your business?

The AI Efficiency Assessment looks at how work actually moves through your business and identifies where automation could save time, reduce friction or improve follow-up.

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