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AI LAB

See what practical AI can actually do.

Small working examples of how everyday admin, follow-up, reporting and information-finding can work differently.

Try a workflow ↓

One business. Everyday challenges.

Meet Coastal & Co.

A fictional eight-person service business with the same problems many real businesses face: too much admin, scattered information, manual follow-up and not enough time.

We’ll use the same fictional business across the Lab, so you can see how different workflows connect.

  • Customer enquiries arrive through email
  • Leads are tracked manually
  • Follow-ups are easy to miss
  • Meeting notes become action lists
  • Procedures live across different documents
  • Weekly reporting takes too long

The lab

Less busywork.
More useful work.

Explore the workflows behind Coastal & Co. Start with an enquiry.

New experiments will be added as we build them.

Customer enquiries

Enquiry Router

Turn an incoming customer enquiry into organised information and a clear next step.

Try it →

Sales follow-up

Follow-up Finder

Spot conversations that need attention before opportunities quietly go cold.

Try it →

Company knowledge

Ask Your Business

Find answers buried across policies, procedures and internal documents.

Try it →

Meetings

Meeting → Action

Turn rough meeting notes into decisions, tasks, owners and deadlines.

In the lab

Reporting

Weekly Report Builder

Turn scattered operational data into a useful weekly management summary.

In the lab

Processes

SOP Builder

Turn an informal process into a clear workflow and identify where automation could help.

In the lab

01 / Enquiry Router

See what happens when a customer enquiry arrives.

A new enquiry has just landed in Coastal & Co.’s inbox. See how AI can turn an unstructured message into useful business information.

Interactive simulation · Fictional data · No emails sent or tools connected

Coastal & Co. / Inbox

Catering enquiry for October event

From: Sarah · Brightline Consulting

Hi,

We’re planning a company event for around 80 people in Umhlanga on 17 October and are looking for catering.

We’d ideally like a mix of finger food and a light buffet. There will also be a few vegetarian guests.

Could you let me know whether you’re available and what information you need from us for a quote?

Thanks,
Sarah
Brightline Consulting

Organised information

From inbox to next step.

Ready to process

The useful details will appear here.
Start with the email on the left, or above on mobile.

What changed?

Without automation

  1. Enquiry received
  2. Read manually
  3. Copy details into spreadsheet/CRM
  4. Decide who handles it
  5. Check what information is missing
  6. Write acknowledgement
  7. Remember to follow up

With automation

  1. Enquiry received
  2. Details extracted automatically
  3. Lead updated
  4. Missing information identified
  5. Correct person alerted
  6. Response prepared

Could connect with

  • Gmail
  • Outlook
  • Google Sheets
  • HubSpot
  • Slack
  • Microsoft Teams

A tailored workflow could connect with tools like these, depending on the systems your business already uses.

What could this look like in your business?

The AI Efficiency Assessment looks at how work actually moves through your business and identifies where automation could save time, reduce friction or improve follow-up.

Check if allmi is a fit →

02 / Follow-up Finder

Find the opportunities that need attention.

Coastal & Co. has several customer conversations in progress. Some need a follow-up. Some don’t. See how AI could identify the difference.

What changed?

Without automation

  1. Check inbox
  2. Remember which leads are active
  3. Check CRM/spreadsheet
  4. Work out who is waiting for whom
  5. Notice old conversations manually
  6. Write follow-ups
  7. Hope nothing gets forgotten

With automation

  1. Conversations reviewed
  2. Stale opportunities identified
  3. Customer/team responsibility recognised
  4. Priorities surfaced
  5. Follow-up drafts prepared
  6. Team decides what to send

Could connect with

  • Gmail
  • Outlook
  • HubSpot
  • Pipedrive
  • Google Sheets
  • Slack
  • Microsoft Teams

A tailored workflow could connect with tools like these, depending on the systems your business already uses.

03 / Ask Your Business

What if your team could just ask?

Coastal & Co.’s procedures, policies and useful information are spread across different documents. See how AI could help someone find the right answer without hunting through folders.

Interactive simulation · Fictional data · No documents uploaded or tools connected

Internal documents

Coastal & Co. knowledge

Four fictional sources. Open a document to read it.

Event Booking ProcessProcedure
  • A booking becomes confirmed only after the customer accepts the quote and pays the required deposit.
  • The booking must then be marked as Confirmed in the booking tracker.
  • The customer should receive written confirmation after payment has been recorded.
  • Final guest numbers are requested seven days before the event.
Cancellation PolicyPolicy
  • Cancellations more than 14 days before an event qualify for a refund of the deposit less any non-refundable costs already incurred.
  • Cancellations within 14 days do not automatically qualify for a deposit refund.
  • Exceptional circumstances should be referred to a manager before responding to the customer.
Dietary Requirements GuideGuide
  • Dietary requirements should be confirmed when the customer provides final guest numbers.
  • Allergies must be clearly separated from preferences.
  • Severe allergy information should be flagged to the kitchen team.
  • Staff should never guarantee an allergen-free environment unless this has been explicitly confirmed.
New Enquiry ChecklistChecklist
  • Before preparing a quote, confirm the event date, location, estimated guest numbers, type of event, catering requirements, dietary information where available and customer contact details.
  • Budget can be requested where useful but is not mandatory before an initial quote discussion.
Ask Coastal & Co.

Choose an example question from this fictional business.

Ready to search

What is it actually doing?

  1. Question asked
  2. Relevant company information searched
  3. Useful sections identified
  4. Answer prepared
  5. Sources shown

The answer is based on the information available in the business knowledge base, rather than general internet knowledge.

What changed?

Without a knowledge system

  1. Need an answer
  2. Search shared folders
  3. Open several documents
  4. Ask a colleague
  5. Search old messages
  6. Work out which version is current
  7. Eventually find the information

With a knowledge system

  1. Ask the question
  2. Relevant information found
  3. Answer prepared
  4. Source shown
  5. Employee reviews and acts

Could connect with

  • Google Drive
  • Microsoft SharePoint
  • Notion
  • Dropbox
  • Google Docs
  • Microsoft Teams
  • Slack

A tailored knowledge system could work with approved business information from tools like these, depending on where your team already stores it.

What could this look like in your business?

The AI Efficiency Assessment looks at where information lives across your business, how your team currently finds it and whether a focused knowledge system could save time or reduce repeated questions.

Check if allmi is a fit →

You don’t need more AI. You need the right parts of your business to work better.

allmi helps identify where practical AI and automation are genuinely useful, then builds around the tools and processes you already have.

Start with the assessmentExplore services